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Answers to Frequently Asked Questions

To become a members, simply click "Register" in the main navigation bar at the top of the page. You will see a form appear with 4 fields. After entering your email address and desired password, click the "Create Account" button located at the bottom of the form. You will be registered and automatically logged in. There are no costs associated with setting up an account. It is a risk free registration that will have you on your way to shopping, saving and earning.
Click the "Login" link in the upper right hand navigation corner. This can be located on any page of the site. From there you will be taken to a secure login page. Enter your account email address and password and you will be logged in with Full Access and re-directed to the previous page you were on that required authentication. Full Access allows you to manage every aspect of your account. Full access is noted by the closed lock icon in the upper right hand corner.
In order to shop you must be logged in with Limited Access or Full Access. Access status can be noted by either an open or closed lock icon in the upper right hand corner in the "Current Account" box. If you do not see this icon, you are not logged in and should follow the direction in the "How to Login" above. There are several ways to see Online Rewards Merchants. One method is to hover the "Go Shopping" link in the primary navigation bar. This will give you several option including "Shop by Category" and "Show all Merchants. If you are logged in you can also shop by "Favorite Merchants" providing you have set some. Once the merchant information is displayed, you will see a "Shop at Merchants Website" button. By clicking that link you will be taken to the merchants site. Any purchase you make from that merchants site will be applied to your account. If you have set some favorite merchants, you will be taken directly to their site when you click the Merchants Name.
To manage your account click the "My Account" link nested in the tab located in the upper right hand corner. You will require full access to gain entrance into this area. You will be prompted for authentication if you do not have full access noted by the closed lock.

The first tab is My Rewards. This is a current snapshot of your Rewards history. Depending on the mall you are a member of you may also see redemption options.
The second tab is My Purchases. This is where you will see your entire purchase history detail including merchant, date, amount of invoice and amount earned. If you don't see a purchase you made, submit a request using the form located in the "My Rewards Request" tab. We will contact the merchant on your behalf and try to locate your purchase information. You may also leave feedback for the merchants you have purchased through by clicking the feedback icon and completing the short form. We encourage members to use this feature as it will assist other members deciding on merchants.
The third tab is My Profile. This is where you update your personal information. Filling out all of this information will help us serve our members better with account related issues.
The fourth tab is My Favorites. This is where you add, delete and sort the order of your favorite merchants.
The fifth tab is My E-Alerts. This is where you switch on and off the different promotional emails that are sent out such as Newsletters, Hot Specials and other promotions.
The sixth tab is My E-Guest Shoppers. This wonderful tool will allow you to send invites to friends and family to shop on your behalf. You will receive rewards on any purchase they make
The seventh tab is My Messages. This is where you will see system generated messages including, pending points, active points and support related alerts.
The eighth tab is My Date Book. This is a convenient tool designed to send you email reminders of events. They can be one time events or recurring. Simply fill out the form and submit.
The ninth tab is My Rewards Request This is where you would fill out a request for a purchase you made that did not show up in your history. It is rare but does happen and we have a high success rate getting the merchant to honor the request.
Every account is distinguished by a unique email address. Only one email address per account is allowed. You technically can have multiple accounts by signing up using different email addresses. You will have to log in and out of each account to have the Rewards applied to the desired account the purchase was made through. We do not support the redistribution of Rewards for members with multiple accounts. The account the purchase was made under is the account that will be awarded the Rewards. No exceptions will be made with respects to this scenario. We will not merge accounts for members with multiple accounts.
Log into the mall and proceed to the "My Account" section. Under the "My Profile" tab you will see an option to cancel your account. After clicking that link you will be prompted to confirm your decision to avoid accidental account cancellation. Once your account is canceled you will be logged out of the mall and your account will be removed.
E-Alerts are emails that go out either for promotional purposes or system generated emails. You will receive E-Alerts whenever you are awarded rewards from a purchase. You will receive another E-Alert when those rewards become active. You will also receive a variety of promotional E-Alerts. These are for special promotions that are provided by our merchants. These E-Alerts can be turned on or off within the "My Account" section of the site under the "E-Alerts" tab.
Earning Rewards: Each merchant is different, but earnings should post as pending in your account within 14 days. If you do not see a credit or a credit hold in your account history within 14 days, please file a Point Request Ticket located in the "My Account" section and we will investigate with the merchant. Rewards are on hold 45 days from date of purchase. This is to detour fraud and provide for cancellations of credits by the merchants.
Redeeming Rewards: Following 45 days after your purchase has been posted to your account, your Rewards will become available for use. The most popular redemption option is the PayPal transfer method. There is no fee involved in this method so you receive every point you earned. There is a minimum of 10.00 to qualify for this method as well as an existing PayPal account.
If you have a Discover prepaid Card simply press the "Load Rewards" Button on the "My Account" page for the amount of Rewards you wish to load. Those Rewards will be loaded as cash to your card instantaneously. (Every point = $1.00).
The Discover Card application is no longer available however members with an existing Discover Card will continue to have the option to load their rewards to the card. You may also donate your rewards to one of the listed charities. Some sites may have other donation options.
Whenever you make a purchase that required you to fulfill a reservation, you will not receive rewards until the reservation has been fulfilled. This applies to airfare, cruise, hotel and rental car reservations. Although we make every effort to award Rewards on all qualified purchases, we cannot pay out if the merchant does not pay us. In this unlikely scenario after reasonable investigation we cannot obtain credit from the merchant, your account will not be credited. Here are some reasons that may result in no rewards being earned.
1) You cancelled a product/service before receiving credit.
2) You added an item to your cart at the merchants site and then logged into the rewards mall and returned to the merchants site. In this scenario the merchant does not see the purchase as being referred by the mall. If you are shopping on a merchants site and realize you did not enter that merchants site through the rewards mall, remove all items from your cart, delete your cookies and return to the merchants site from the link within the mall and continue shopping to receive your Rewards.
3) The item you purchased from the merchant was excluded from the rewards program. Some merchants exclude items such as laptops and low margin products such as Best Buy does not pay rewards on laptops. Most of these are defined in the merchant description.
If the merchant accepts payment and ships to your country you can use the Online Rewards program. However your redemption options are limited. Currently only US residents can apply for a Discover prepaid card. This means your only redemption methods are donation.

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